Profile

Strategic Advisor, business analyst, architect with more than 20 years of experience. Recognized by clients and peers as a coach and leader, I am highly effective at crossroads of business and technology, in governance, on technological, business and security positioning. I bring managers and their teams to share knowledge, to focus and thus get the most out of the company.

Within Desjardins, I advise managers and work on key initiatives. By teaming with my manager, we develop business API for the banking sector. I prepare the budget (more than 400 persons) and work on key mandate as API journey, HR updates on developers’ profile and infrastructure cost optimization.

As a Business Analyst and a coach, I have helped multiple enterprises (large, small and start-ups) define their strategy and train their resources. I have also developed new markets when at Facilité. I coached several start-ups.

Managers and experts appreciate my capacity to develop relationships with business and IT partners. I simplify processes by using new way of thinking, by improving both communication between teams and increasing operational efficiency. I pay great attention to detail and am known to tackle issues from all perspectives.

Diploma, affiliations, certifications

• 1999 Master's Degree, Network Engineering, graduate from IMT Nord Europe, Lille, France
  Specialized in: Creation and management of information systems, Network software
  
• Engineer, OIQ member (Ordre des Ingénieurs du Québec)
• TOGAF 9, ITIL, Disciplined Agile certified, SAFe

Voluntering

• Active member of school boards
• Provided computer science lectures, French and math tutor
• Coach for Cooperathon, daily press review for different networks
• TED translator, Guignolée, Canadian Red Cross

Competencies

• Communication, Presentation, Negotiation, Technology Vulgarization Skills, Experience in Outsourced Environments, Change Management
• Budget planning
• Architects Manager, Team leader, Developer Leader
• Delivery Manager of IT infrastructures
• Enterprise Architecture, Business Architecture, Strategic Planning, Business Analysis, Integration and Alignment of Technology with Business Requirements
• Opportunity and Feasibility Studies, Design, Implementation and Improvement of Processes, RFI, RFP, Knowledge of Standards, Laws and Rules
• Negotiating with Providers, Methods and Documentation, Knowledge Transfer
• Masters the Operations, Infrastructure and Applications domains
• Languages: French, English

Major Achievements

• Improvement and transformation of several business services
  • Enhanced API governance
  • Transformed delivery processes
  • Wrote several communication tools to improve reporting on technology debt
  • Built main administrative processes of AD Prévost within Casewise
  • Stated actual performance of Tourisme Montréal’s business application and recommeded best solution to apply
  • Created new lines of business and promoted Facilité’s center of excellence using Casewise
  • Optimized practices and developed new services offers for CGI, Bell et Hydro-Québec
• Managing/Coaching/Leadership
  • Bell, Hydro, Desjardins, Facilité
  • Coach teams, mentor persons
• Strategic Planning
  • Financial multiyear strategy plan for API banking transformation (more than 400 persons).
  • Budget Strategy plan for more than 400 persons for multiple years
  • Wrote complete infrastructure roadmaps for Mouvement Desjardins (60 000 employees)
  • Present strategic planning to close the gap between technology and lines of business
  • Coaching and communications of project planning at CIO/CTO level
• Principles, Norms and Standards, Service Offering
  • Wrote network and infrastructure platform principles as weel as technical advisories for Desjardins
  • Wrote environment management and configuration management Norms for Auchan, Desjardins, Bell, Hydro-Québec
  • Participated in all major Facilité’s proposals
  • Wrote RFIs and RFPs for Bell and Hydro-Québec
• Delivery of technology infrastructures
  • Delivered new Technology features that enable Bell to increase market share
• Business Improvement, Business Transformation
  • Modeled the main Business Processes of AD Prévost
  • Evaluated and made recommendation on business solutions for Tourisme Montréal
  • Built vertical business model within Casewise to promote Facilité Excellence Centers
  • Optimized center of excellence and constructed of new service offerings for CGI, Bell and Hydro-Québec

Domains

• Business Domains: Bank, Finance, Insurance, Public, Retail, Industry, Defense, Aerospatiale, School, TIC
• Technological Domains: Cloud, Service Management, Management Tools, Middleware, Storage, Virtualization, Operating Systems, Programming Languages, Network, RDBMS, DevOPS
• Known Standards: TOGAF, Design Thinking, SAFe, ITIL, TMN, UML, Merise, Zachman, BPMN

Work Experiences

Desjardins, Montréal, QC, Canada (since 2017)

• Strategic Advisor – IT Strategist, leader
• • Financial Strategy for API banking transformation.
  • Implemention of banking service transformation governance.
  • Definition of new HR profile for the developers.
  • Business project evaluation to elaborate unit planning.
  • Support business lines in their transformation.
  • Reduce technology diversity using infrastructure debt roadmap.
  • Outcome: change in practices, more adequate recruitment, prioritization of activities and economy of scale
• Senior Architect – IT Strategist
• Single point of contact between operational teams and technical architects team when replacing ATM
• Gathered different group of persons and brought new way to solve problems
• Updated technological roadmaps, created an adapted version to business audience
• Outcome: better understanding of systems, discovery of synergies, increase expert confidence, improve focus, economy of scale

Facilité Informatique, Montréal, QC, Canada (2002 - 2017)

Director - Architecture, IT Strategist

• Managed knowledge sharing and training. Answered RFP, opened new accounts, took care of customer relationship and quality assurance
• Performed on- and off-site missions as Strategist, Enterprise Architect and Business Architect

• IT Strategy for Hydro-Québec, Desjardins, AD Prévost, Tourisme Montréal

• Roadmap, framework, governance and orientation. Sourcing strategy, buying strategy.
• Outcome: better environments management, enforced standard RFP, introduced gap analysis, increased enterprise maturity, better CIO/CTO budget planning tools, better prioritizing of technology initiatives, reduced operational costs

• Enterprise Architecture, Business Architecture for Desjardins, AD Prévost, Tourisme Montréal, Bell

• Process modeling and improvement, building framework, setting governance, technology roadmaps, principles, norms and standards
• Outcome: documented standard, better communication, efficient budget planning, reduce acquisition and integration costs, change management, alignment to enterprise strategy

• Technology Architecture for Bell, CGI, Ministère du travail, Rona

• RFI, RFP, POC, architecture of Enterprise Management System (network, systems, applications), incidents, problems, change and configuration management of 20 000 network devices, 1 500 servers, of phone systems up to 75 000 users, of call centers (up to 10 000 agents, 200 000 calls/day), SOX, HIPAA, Basel Accords conformity
• Outcome: Development of new markets, operational cost reduction (35%), accountability

PCO Technologies Canada, Montréal, QC, Canada (2001 - 2002)

Product Data Management/Product Lifecycle Management Consultant

• International consulting missions for Alstom Transport, Giat Industries and Mack Trucks
• Outcome: reduced downtime, increased operational efficiency

EADS Sycomore, Paris, France (1999 - 2001)

Systems Engineer, consultant

• Consulting mandate for Auchan Information Technology Group
• Started a new regional subsidiary, knowledge management
• Outcome: reduced operational costs, optimised core business

Technical Expertise

• Architecture Framework: ITIL, TOGAF, Merise, Zachman, BPM, SOA
• Services Management: ITIL, Maximo, Service Manager, Remedy, ServiceNow
• Tools Management
  • IP Telephony: Prognosis, NetIQ AppManager, Nortel Telephony Manager, Avaya, EMC Smarts VoIP
  • Network: EMC Smarts, Torrus, APG, Tivoli, HP Network automation, Cisco, Avaya
  • Systems: Microsoft System Center Operation Manager, HP Operation Manager, Tivoli, Nagios, Zabbix
  • DBMS: Tivoli, Microsoft System Center, Quest
  • Wireless: Airwave
  • Change Management: Patchlink, HP Server Automation, EMC Server Configuration Manager
• Middleware: Tuxedo, Tivoli, Citrix MetaFrame, MQSeries, Vmware, SSGD, Juniper, F5, Array Networks, Citrix NetScaler
• Storage: StorageTek, SUN, EMC, Dell, NetApp
• Virtualization: Vmware, Xen, Citrix, Hyper-V, Softgrid, vSphere
• Operating Systems: Windows , Linux, Solaris, AIX, , HPUX, Vmware, Dos, MacOS Cisco Call Manager, Unity, Avaya/Nortel CS1000, zOS
• Language/Development: HTML, perl, XML, XSL, C/C++, delphi, java, PHP, ASP, CSS, xhtml, bash, ksh, web-services, BPMN
• Protocol: TCP/IP, Ethernet, ATM, X25, SDH, PDH, H323, MGCP, SSL
• DBMS: Oracle, MySQL, MSSql Server, Access ; DBBerkeley, RRD; Power Architect, TOAD
• : Casewise, Bizagi
• Other: Open Source, Continuus, CVS, SVN, Harvest, LoadRunner, Winrunner, iMake, Together, Intelligent Planner, Visio, Casewise
• Non technical: Leadership, Political Sense, Design Thinking, Management 3.0, Disciplined Agile, DevOPS